Reliable WiFi Networking for business and residential customers
WiFi Installation, Configuration and Troubleshooting
Qualified engineer will attend your premises and rectify whatever computer issues you may have in a timely and flexible fashion.
Slow or no internet access in certain rooms
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One device can’t connect to the Wi-Fi
Sometimes you run into a Wi-Fi issue with one particular device. It’s probably just a momentary network issue. Try turning off the Wi-Fi on your device, then re-enabling it. If that doesn’t work, do the same with your router by unplugging it and then plugging it back in 30 seconds later.
Nothing can connect to Wi-Fi
If you can’t connect to your Wi-Fi at all, plug your laptop into the router directly using an Ethernet cable, and see if you can connect that way. If that works, your Wi-Fi is the problem — but if it doesn’t, then your internet may be down altogether. Check your ISP’s webpage and social accounts, or give them a call to see if they are reporting problems. Sometimes providers can be a little slow to note issues, so you can also check with a monitoring site like Downdetector, and see if other users in your region are reporting problems.
Connections drop at random times
It could be that you’re experiencing interference from other networks or devices. If your neighbors are heavy Wi-Fi users at a particular time each day, this could be slowing you down. Changing your router’s channel might help. You can use NetSpot on Mac and Windows and Wi-Fi Analyzer for Android to show you every wireless network nearby. If yours overlaps with nearby networks, switching to a less congested channel in your router settings can help.
The network connects, but there’s no internet access
It might sound like a tired tip, but try resetting your modem by unplugging it and plugging it back in. If that doesn’t work, also try resetting your router the same way, assuming it’s a separate device. Connect a laptop or desktop to your router with an Ethernet cable (these are the best ones). If this works, then the router is having a problem and may need to be reset. If there’s still no internet, though, you may have an outage. Contact your ISP.
Router crashes regularly and only restarting it helps
If your router needs to be restarted regularly, consider giving it a full reset. On most routers, you’ll find a Reset button that you can hold down with a paperclip. Do so for 30 seconds, and the router should default from factory settings. Use our guide to setting up a wireless router to get everything properly configured.
Forgot the Wi-Fi password
If you really can’t remember your Wi-Fi password, and there are no notes or cards with it written down somewhere, you’ll have to reset your router. Use a paperclip to press the hidden switch in the pinhole on the back of your router for 30 seconds. It should then default to factory settings.
Unknown devices on my Wi-Fi network
Log into your Wi-Fi app or administrator settings (which you can find by searching your IP address on your browser — here’s how to find it). Look for a list of currently connected devices and pinpoint the devices you don’t recognize. First, make sure these don’t represent connections you didn’t realize you had — each smart device will have its own connection, for example, and they can have some strange titles if you didn’t name them. Game consoles and TVs may also be connected.
A recent update broke Wi-Fi
This can happen with some operating system updates. Windows 10 updates in mid-2020 had bugs that stopped some users from connecting to their Wi-Fi networks or even seeing a Wi-Fi connection at all. Similar updates to iOS, Android, and other platforms also have created bugs in the past that disrupt Wi-Fi connections.
The satellite routers on my mesh network aren’t connecting
Make sure that your satellite devices are powered up and turned on. If they are, try unplugging and replugging the problematic device and see if it will connect to your network then. If your router app allows you to restart a Wi-Fi point (Google’s Home app, for example, allows this), then reboot that point and see if this helps, too.
My smart device isn’t connecting to Wi-Fi
First, make sure that your smart device and your router are both updated. Then try resetting your router and rebooting your smart device. You can either unplug and plug in the smart device, or check its app for a reboot option — the Google Home app, for example, has a Reboot tool under each device section that you can use.
Can’t connect to wireless printer
First, make sure you are trying to connect to your Wi-Fi and not via Wi-Fi Direct — they are two different technologies. We also highly suggest the traditional routine of turning everything off and back on again, especially if your printer has connected to Wi-Fi successfully in the past. If your printer is far away from your router and keeps running into Wi-Fi errors, try moving it to a closer position.
My game console can’t connect to Wi-Fi
First, check social media and Downdetector to make sure nothing is wrong with your gaming platform — sometimes Xbox Live or Playstation Network goes down for any number of reasons, but they’re typically back up again after a short period.
